Terms & Conditions RAHUL TRAVEL GROUP (RTG)
Version:
1.0
Date: 1 January 2024
PART A. GENERAL PROVISIONS
Applicable to all agreements between RTG and its counterparties.
Article 1. Identity and Definitions
1. RTG: Rahul Travel Group, sole proprietorship, registered in Amsterdam (Overhoeksplein 1, 1031 KS), listed in the Dutch Commercial Register under number 82273510.
RTG also operates commercially under the trade names RTG, RTG Lifestyle and RTG Business.
2. Client: Any natural or legal person entering into an agreement with RTG.
3. Agreement: Any commitment between RTG and the Client, including but not limited to travel agreements, individual bookings via “The Vault,” and RTG Pass subscriptions.
4.
Written: Includes communication via e-mail and WhatsApp, provided receipt has been confirmed by RTG.
Article 2. Applicability
1. These terms apply to every offer, quotation and agreement between RTG and the Client.
2. Any general terms and conditions of the Client are expressly rejected.
3. RTG reserves the right to amend these terms unilaterally. For consumers, amendments will be announced at least two months in advance. For business clients, amendments may take immediate effect where operationally required.
Article 3. Payment and Default
1. Payments must be made within the period stated on the invoice (for travel) or monthly in advance (for subscriptions). These are strict deadlines.
2. If payment is not made within the prescribed term, the Client is in default by operation of law; no notice of default is required. Statutory (commercial) interest and extrajudicial collection costs become immediately due.
3. RTG may suspend services or terminate the agreement with immediate effect in case of late payment, without prejudice to its right to full compensation.
Article 4. Liability and Force Majeure
1. If RTG is liable for an attributable failure, such liability is limited to direct damages and capped as specified in Part B (travel), Part C (subscriptions) or Part D (business).
2. RTG is never liable for indirect damages, including consequential loss, lost profits, missed savings or business interruption.
3. RTG is not liable for damages resulting from force majeure, including but not limited to: natural disasters, pandemics, strikes, terrorism, government measures, weather disruptions, and failures by suppliers (such as airlines).
4. RTG is not liable for damages that fall under the Client’s insurance coverage (e.g., travel or cancellation insurance).
Article 5. Privacy, Communication and Governing Law
1. RTG processes personal data in accordance with the General Data Protection Regulation (GDPR).
2. The Client agrees to electronic communication and contract formation. RTG maintains a “WhatsApp-first” service policy.
3. All agreements are governed exclusively by Dutch law. Disputes shall be submitted solely to the competent court in Amsterdam, unless mandatory law provides otherwise.
PART B. TRAVEL & BOOKING CONDITIONS
Applicable to individual bookings, package travel and the use of The Vault.
Article 6. Formation and Exclusion of Right of Withdrawal
1. An agreement is formed once the Client accepts RTG’s offer, including bookings made via the digital module (The Vault).
2. The Client acknowledges that the statutory right of withdrawal does not apply to travel services (transport, accommodation, package travel). Bookings are final and binding upon confirmation.
3. Obvious errors in the offer do not bind RTG. RTG may correct or cancel such bookings.
Article 7. Role of RTG: Mediation vs. Organisation
1. Mediation: For individual services (e.g., only flights or hotels), RTG acts solely as an intermediary. The agreement is formed between the Client and the service provider. RTG is not liable for the performance of such services.
2. Organisation: If RTG assembles and offers a package travel service, RTG is responsible for execution in accordance with Dutch package travel legislation (Art. 7:500 et seq. Civil Code).
Article 8. Use of “The Vault” (Self-Service)
1. The Client is fully responsible for the accuracy of all data entered (names, dates, destinations).
2. RTG accepts no liability for costs, damages or cancellations arising from incorrect or incomplete data entered by the Client.
Article 9. Changes, Cancellations and Travel Liability
1. Upon cancellation by the Client, the applicable cancellation fees are due. These follow the terms of the executing service provider and may amount to 100% of the travel sum.
2. Complaints must be reported immediately on location. If unresolved, complaints must be submitted in writing to RTG within two months of return.
3. RTG’s liability in travel agreements is limited to a maximum of three times the travel sum, except in cases of intent or deliberate recklessness.
PART C. SUBSCRIPTION TERMS (RTG PASSES)
Applicable to RTG Lifestyle and RTG Business Pass holders.
Article 10. Term and Termination
1. Subscriptions have a fixed initial term of twelve (12) months. Early termination during this period is not possible.
2. After the initial term, subscriptions renew tacitly for an indefinite period. A notice period of one calendar month then applies.
3. Termination must be submitted in writing (email or WhatsApp). Termination is valid only after confirmation by RTG.
Article 11. Pass Specifications
1. Travel Pass & Privilege Pass: Access to rates and benefits; no dedicated manager or 24/7 service.
2. Generations Pass: Valid for up to 5 pre-registered individuals. Name changes are permitted only at the end of the contract year or mid-term with written approval from RTG.
3. Executive PrivilegePass (RTG Business): For corporate use; includes a dedicated contact person and 24/7 support. Consumer law does not apply.
4. Lifestyle Manager Pass: Services are provided via the general desk (best-efforts obligation). No fixed manager.
5. Personal Lifestyle Manager Pass: Includes a dedicated manager. RTG ensures continuity via the back office in case of absence.
Article 12. Liability Subscriptions
1. RTG acts as coordinator and advisor. Execution of travel services remains the responsibility of third-party providers (airlines, hotels, etc.).
2. RTG’s liability for shortcomings under a subscription is limited to the annual subscription fee excluding VAT
Article 13. RTFoundation
1. RTG commits to donating 30% of the net result of subscriptions to the RTFoundation. This percentage may be reviewed annually.
PART D. BUSINESS MARKET (RTG BUSINESS)
Additional provisions for corporate clients and Executive PrivilegePass holders.
Article 14. Business Relationship
1. This section applies in addition to previous parts. In case of conflict, Part D prevails for business clients.
2. The Client acts in the course of trade or business. Consumer protection rules (including Book 6, Title 5 of the Dutch Civil Code) do not apply.
Article 15. Representation and Authority
1. RTG may rely on the validity of bookings made from the company account (including The Vault, company emails or registered WhatsApp numbers).
2. The Client is fully liable for all costs arising from bookings made by its employees or representatives, regardless of internal authorisation.
Article 16. Payment and Commercial Interest
1. If payment is late, statutory commercial interest (Art. 6:119a Civil Code) is owed automatically.
2. The Client may not suspend or set off payments against alleged counterclaims.
3. Invoice complaints must be submitted within 5 working days of the invoice date; otherwise, the invoice is deemed accepted.
Article 17. Limitation of Liability (B2B)
1. RTG’s liability to business clients is limited to direct damages. Liability for business loss, consequential damages, lost profits, missed savings or business interruption is fully excluded.
2. Total liability is limited to the amount paid out under RTG’s business liability insurance.
3. If no insurance payout is made, liability is limited to the invoice amount of the specific assignment, capped at €2,500 per event or series of events.
Article 18. Confidentiality and Termination
1. Both parties must maintain confidentiality regarding each other’s business information and personal travel data (“Traveller Profiles”).
2. RTG may terminate the agreement with immediate effect if the Client is declared bankrupt, applies for suspension of payments, or if substantial assets are seized.